Relax. Your pet already is.
How to spot PetFena scams
Scammers sometimes pretend to be PetFena, our staff, or a sitter. Here's how to tell the real PetFena apart, and what to do if something feels off.
How PetFena contacts you
- Inside the PetFena app and website (mobile.petfena.com).
- Emails from addresses ending in @petfena.com.
- Notifications and messages in your PetFena inbox and Support chat.
PetFena will never
- Ask you to pay, tip or deposit money outside the PetFena app.
- Ask for gift cards, crypto, wire transfers, Zelle, Venmo or Cash App.
- Ask for your password or your 6-digit verification code. Not by phone, text or email.
- Ask you to move a booking, chat or payment off PetFena.
- Message you from a personal phone number or a social-media account to “verify” you.
- Offer a job, a bonus or a refund that needs you to pay something first.
Warning signs
- A sitter or pet parent asks to “skip the fees” and pay them directly.
- A link to a site that looks like PetFena but isn't on petfena.com.
- Pressure to act fast: “your account will be closed today”, “pay now to keep your booking”.
- Someone claims to be PetFena support but contacts you outside the app.
- A profile, badge or review shown to you as a screenshot instead of on PetFena.
Keeping bookings, chat and payment on PetFena is what keeps your sitter's background check, held-payment protection and our dispute support in place.
If you think you've been targeted
- Stop replying and don't click any links or pay anything.
- If you shared your password, change it now, and turn on 2-step verification in Settings.
- If you paid by card, contact your bank to dispute the charge.
- Report it to us below, with screenshots if you have them.
Report a scam
Tell us who contacted you, how (phone, text, email, link or social media), what they asked for, and when. Our Trust & Safety team reviews every report.
Email report@petfena.com with the subject “Scam report”, or sign in to report it from the app.